Travgoworld B2B Platform
Operated by: Liberty Travel Albania sh.p.k.
Registered Office: Tirana, Republic of Albania
IATA Code: 02200122
1. Scope
This Policy governs all bookings made through the
Travgoworld B2B Platform (“Platform”) by approved travel agencies (“Agency”).
By accessing or using the Platform, the Agency agrees to be
bound by these terms.
Travgoworld operates solely as a wholesale intermediary
between the Agency and third-party Suppliers and does not act as the principal
provider of travel services.
2. Credit Facility
2.1 Liberty Travel SHPK may, at its sole discretion, grant
the Agency a revolving credit facility (“Credit Line”).
2.2 The Credit Line:
- Is a
revocable commercial privilege, not a contractual right
- May be
modified, reduced, suspended, or withdrawn at any time without prior
notice
- May be
subject to financial guarantees, deposits, or collateral
- Does
not constitute financing or lending
2.3 The Company may refuse bookings that exceed the approved
Credit Line.
3. Prepaid Deposit / Agency Balance (Wallet)
3.1 Agencies may deposit funds in advance to maintain a
prepaid balance (“Deposit” or “Wallet Balance”) to be used for future bookings.
3.2 Deposited funds:
- Remain
the property of the Agency until applied to bookings
- May be
used fully or partially to settle invoices
- May be
combined with a Credit Line where applicable
3.3 The Company reserves the right to automatically apply
available balances toward any outstanding invoices or confirmed bookings.
3.4 Unless otherwise agreed in writing:
- Deposits
are refundable only for unused amounts
- Refunds
may be subject to administrative fees and banking charges
- Refund
requests must be submitted in writing
- Processing
is subject to verification and internal approval
3.5 The Company may refuse refund of prepaid funds where:
- Outstanding
invoices exist
- Chargebacks
or disputes are pending
- Fraud
or misuse is suspected
- Legal
obligations require retention
3.6 The Company reserves the right to suspend use of the
balance in cases of suspected breach of terms.
4. Payment Terms
4.1 All confirmed bookings constitute binding financial
obligations of the Agency.
4.2 Payment must be received in full in cleared funds by the
due date specified in:
4.3 The Agency bears all bank charges and currency
conversion costs.
4.4 Payments are unconditional and irrevocable.
5. No Withholding or Set-Off
The agency shall not withhold, delay, reduce, or offset any
payment due for any reason whatsoever, including:
- - Cancellation
or refund requests
- - Overbooking
or denied check-in
All invoices remain payable in full when due.
6. Disputed Bookings Payment Obligation
6.1 Disputes shall be handled separately and shall not
affect payment obligations.
6.2 All invoices must be paid on time even if:
- - The
booking is cancelled
- - The
service is disputed
- - Supplier
confirmation is pending
- - The
matter is under investigation
6.3 The Company is not required to await Supplier
reimbursement before collecting payment.
7. Cancellations General Conditions
7.1 Cancellations are governed strictly by Supplier terms
applicable at the time of booking.
7.2 Cancellation penalties may apply immediately after
confirmation.
7.3 The Agency is responsible for communicating policies to
its clients.
7.4 Failure to use a confirmed service (“no-show”) is
treated as cancellation and may incur full charges.
8. Non-Refundable Bookings
Bookings designated as non-refundable, non-changeable,
prepaid, or special rate shall not be refunded under any circumstances,
including:
- - Flight
changes or disruptions
- - Force
majeure affecting the client
Any exception is solely at the hotel and Supplier’s discretion.
9. Refund Policy
9.1 Refunds are subject to Supplier approval.
9.2 Refunds will be processed only after:
- - Formal
Supplier confirmation
- - Receipt
of funds from the Supplier
- - Deduction
of penalties and fees
9.3 Liberty Travel is not obligated to advance refunds before
receiving supplier reimbursement.
9.4 Refund processing times are not guaranteed and depend on
suppliers and banking systems.
9.5 Refunds may be issued as:
- - Original
payment method
- at the company's discretion.
10. Cancellations Under Dispute
If cancellation is under investigation or pending supplier
decision:
- - The
invoice remains payable on the due date
- - Non-payment
constitutes breach of terms
- - Platform
access may be suspended
Any refund will be processed only after final resolution and
receipt of funds.
11. Supplier Liability
Travgoworld acts solely as an intermediary and is not liable
for supplier failures, including:
- - Operational
disruptions
Any compensation is limited to the net amount received for
the affected booking.
12. Late Payment Consequences
Failure to pay on time entitles the company, without prior
notice, to:
- - Suspend
or terminate Platform access
- - Cancel
unpaid bookings without liability
- - Apply
default interest permitted by Albanian law
- - Charge
administrative and recovery fees
- - Reduce
or revoke the credit line.
- - Retain
deposits or balances
- - Initiate
legal or collection proceedings
- The agency is liable for all recovery costs.
13. Allocation of Funds
The company may apply any payments or prepaid balances to
outstanding invoices, penalties, or charges at its discretion, regardless of
payment references.
14. No Chargebacks
- The agency agrees not to initiate chargebacks or payment
reversals for platform transactions.
- Any chargeback constitutes a material breach and may result in
immediate account suspension and recovery action.
15. Survival of Obligations
Payment obligations remain in effect after termination or
suspension until all outstanding balances are settled.
16. Governing Law and Jurisdiction
- This policy is governed exclusively by the laws of the
Republic of Albania.
- Any dispute shall fall under the exclusive jurisdiction of
the competent courts of Tirana, Albania.
